X
X
Back to the top
X

Returns and Refunds

  1. Home
  2. Conditions of sale
  3. Returns and Refunds

Returns and Refunds

Upon receipt of the goods, the customer is required to immediately check their status and compliance. Complaints relating to the conformity of products, also in relation to their quantity and / or external appearance, must be made in writing through the appropriate procedure and the appropriate form for requesting the return of authorized materials (RMA). The goods must be sent carriage paid to our. warehouses accompanied by a transport document on which the RMA number must be indicated. Goods without this number will not be accepted. In the event of an RMA request for a faulty or damaged product, if the returned product is functional, SPLEENFASHION AB reserves the right to charge the cost of transport for the return of the goods, and a lump sum as a reimbursement for technical expenses of € 25. , 00 + VAT. If the return is accepted, it will be refunded net of shipping costs.

Applicable law and competent court

This agreement is governed by Italian law. For any dispute that may arise on the interpretation and execution of this agreement, the court of KALMAR will be competent.

RETURN POLICY

To exercise the right of withdrawal, it is necessary to send, within 14 calendar days of receipt of the purchased product, a communication in which the intention to withdraw from the purchase contract is clearly expressed.
This communication must be sent by registered letter with acknowledgment of receipt.

The communication can be sent, within the same term, also by telegram (to the company address).

The consumer will then have to arrange, using a courier of his choice, for the shipment of the product (if possible in the original packaging and, in any case, always carefully packaged) and everything originally contained.
The consumer must make this shipment within fourteen working days from the date on which he sent the communication to exercise the right of withdrawal.